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Help us to help you - The pandemic is not over.
Posted on 12 Oct 2021
The Covid-19 Vaccination Programme, while hugely successful, has had a significant impact on GP services. In addition, preparation is underway to deliver both flu and Covid-19 booster vaccinations. As well as this, GP services are experiencing ongoing staff shortages due to sickness and Covid-19 isolation.
To protect everyone, meet increased demand from winter illnesses and deal with the back log general practice will continue to work differently for some time to come.
General Practice has evolved over the pandemic and this new way of working has many benefits. You can now access your GP practice via telephone appointments, video consultations, E-consult as well as face-to-face appointments and home visits. You may find the alternatives are more convenient and may not have to take time off work.
How are GP practices working now?
GP Practices are open but they may need to speak to you on the phone to decide how best to meet your needs. This may or may not include a face-to-face appointment.
What is triage?
The benefits of triage are: not waiting a long time for a first assessment and not needing time off work to see the Doctor. You may be assessed to decide if you need:
- to be seen in person
- a phone consultation
- a video consultation
- help from a community pharmacy.
Following triage if a face-to-face appointment is clinically required it will be booked.
What about emergencies?
Always dial 999 in a life-threatening emergency. If you need help with minor injuries at any time or urgent care when your GP practice or community pharmacy is closed visit 111.nhs.uk or dial 111 if you do not have internet access.
I wanted to see my GP, so why am I seeing someone else?
Many GP practices now include a range of professionals (e.g., advanced nurse practitioners) who can diagnose and treat health conditions. This ensures that you see the right person at the right time more quickly
Why do receptionists ask personal questions?
GP reception staff are a vital part of the health care team and ask questions to direct you to the best support. They are skilled in assisting with triage and treat all information confidentially.
Where else can I get help?
Visit www.nhs.uk for advice on common symptoms and a list of local services or speak to your community pharmacist first for advice on minor illnesses. Find your nearest pharmacy here: nhs.uk/service-search/find-a-pharmacy/
Please be a patient, patient
Our health services are under enormous pressure, but we are open and here if needed. Please continue to be kind to our staff, socially distance where possible and wear a face covering in healthcare settings.
Help us to help you