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Comments & Complaints

  • If you have a comment or complaint about the way things are run, or if you have a problem with any member of the team, please talk to the practice manager.

  • We will ensure that any comment or complaint is taken seriously. It will be confidentially investigated. A reply and/or the chance to talk about it will be arranged to resolve matters within seven days of the initial contact.

  • We want to improve services and will welcome any comments you have which will help us to do that.

  • Constructive suggestions from patients to improve any part of the practice will always be welcome. Complaints will be discussed openly and taken seriously. These can be made via the practice manager. All written complaints will be acknowledged in writing.

Download our Complaint Form (.pdf)

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