Practice Survey Results

How good is your Doctor at putting you at ease?

• 1. very good - 13
• 2. good - 11
• 3. satisfactory - 3
• 4. poor - 0
• 5. very poor - 2
• 6. does not apply - 1
• No response - 0

Do you feel your GP gives you enough time?

• 1. yes, always - 15
• 2. yes, most of the time - 9
• 3. sometimes - 6
• 4. not enough of the time - 0
• 5. never - 0
• 6. does not apply - 0
• No response - 0

How well do you feel your GP explains your condition and treatment?

• 1. Really well - 13
• 2. Well - 9
• 3. satisfactory - 7
• 4. poor - 0
• 5. very poor - 1
• 6. Does not apply - 0
• No response - 0

How good is your GP at providing or arranging treatment for you?

• 1. really good - 14
• 2. good - 10
• 3. satisfactory - 4
• 4. poor - 1
• 5. very poor - 1
• 6. does not apply - 0
• No response - 0

How helpful do you find the receptionists at Queenstree practice?

• 1. very helpful - 19
• 2. helpful - 6
• 3. satisfactory - 4
• 4. poor - 1
• 5. very poor - 0
• 6. does not apply - 0
• No response - 0

How easy is it to get through to someone on the phone at Queenstree practice?

• 1. very easy - 3
• 2. easy - 10
• 3. satisfactory - 12
• 4. difficult - 4
• 5. very difficult - 0
• 6. does not apply - 1
• No response - 0

How easy is it to speak to a doctor or a nurse at Queenstree practice?

• 1. very easy - 8
• 2. easy - 10
• 3. satisfactory - 7
• 4. difficult - 3
• 5. very difficult - 1
• 6. does not apply - 1
• No response - 0

If you need to speak to a GP urgently, are you normally contacted on the same day?

• 1. yes - 18
• 2. no - 1
• 3. does not apply - 11
• No response - 0

How do you normally book your appointments at Queenstree practice?

• 1. in person - 9
• 2. by telephone - 21
• 3. online - 2
• 4. does not apply - 0
• No response - 0

When you want to book an appointment to see your doctor, how long before you normally get seen?

• 1. same day or next day - 5
• 2. 2-4 days - 17
• 3. 5 days or more - 10
• 4. I don't normally need to be seen quickly - 2
• 5. does not apply - 0
• No response - 0

When you attended your most recent appointment with a doctor or a nurse, how long did you wait to be seen?

• 1. less than 5 minutes - 4
• 2. 5-10 minutes - 17
• 3. 11-20 minutes - 6
• 4. 21-30 minutes - 2
• 5. longer than 30 minutes - 1
• 6. does not apply - 0
• No response - 0

Is Queenstree practice currently open at times that are convenient to you?

• 1. yes - 22
• 2. no - 4
• 3. don't know - 4
• No response - 0

Which of the following additional opening hours would make it easier for you to see or speak to someone?

• 1. before 8 am - 7
• 2. at lunchtime - 4
• 3. after 6.30 pm - 4
• 4. on a Saturday - 6
• 5. on a Sunday - 1
• 6. none of these - 11
• No response - 0

How good was the nurse you last saw at putting you at ease?

• 1. really good - 16
• 2. good - 8
• 3. satisfactory - 2
• 4. poor - 0
• 5. very poor - 0
• 6. does not apply - 4
• No response - 0

How good was the nurse you last saw at giving you enough time?

• 1. really good - 17
• 2. good - 5
• 3. satisfactory - 3
• 4. poor - 0
• 5. very poor - 0
• 6. does not apply - 4
• No response - 0

How good was the nurse you last saw at explaining your condition and treatment?

• 1. really good - 15
• 2. good - 7
• 3. satisfactory - 4
• 4. poor - 0
• 5. very poor - 0
• 6. does not apply - 4
• No response - 0

How do you order your repeat prescriptions?

• 1. in person - 14
• 2. by post - 0
• 3. by telephone (if you are housebound) - 0
• 4. on-line - 4
• 5. through your pharmacy - 10
• 6. does not apply - 3
• No response - 0

Did you know you can book appointments and order prescriptions on-line?

• 1. yes - already do - 6
• 2. yes - but not interested - 12
• 3. no - but would like to know more - 6
• 4. no - but not interested - 2
• 5. does not apply - 3
• No response - 0

Overall how would you describe your experience of Queenstree practice?

• 1. excellent - 9
• 2. very good - 11
• 3. good - 6
• 4. satisfactory - 3
• 5. poor - 0
• 6. very poor - 0
• No response - 0

How likely are you to recommend Queenstree practice to family and friends?

• 1. extremely likely - 9
• 2. likely - 15
• 3. neither likely or unlikely - 2
• 4. unlikely - 2
• 5. extremely unlikely - 0
• No response - 0