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Practice Survey Results

The survey had 30 responses.

How good is your Doctor at putting you at ease?

  • 1. very good - 13.
  • 2. good - 11.
  • 3. satisfactory - 3.
  • 4. poor - 0.
  • 5. very poor - 2.
  • 6. does not apply - 1.
  • No response - 0.

Do you feel your GP gives you enough time?

  • 1. yes, always - 15.
  • 2. yes, most of the time - 9.
  • 3. sometimes - 6.
  • 4. not enough of the time - 0.
  • 5. never - 0.
  • 6. does not apply - 0.
  • No response - 0.

How well do you feel your GP explains your condition and treatment?

  • 1. Really well - 13.
  • 2. Well - 9.
  • 3. satisfactory - 7.
  • 4. poor - 0.
  • 5. very poor - 1.
  • 6. Does not apply - 0.
  • No response - 0.

How good is your GP at providing or arranging treatment for you?

  • 1. really good - 14.
  • 2. good - 10.
  • 3. satisfactory - 4.
  • 4. poor - 1.
  • 5. very poor - 1.
  • 6. does not apply - 0.
  • No response - 0.

How helpful do you find the receptionists at Queenstree practice?

  • 1. very helpful - 19.
  • 2. helpful - 6.
  • 3. satisfactory - 4.
  • 4. poor - 1.
  • 5. very poor - 0.
  • 6. does not apply - 0.
  • No response - 0.

How easy is it to get through to someone on the phone at Queenstree practice?

  • 1. very easy - 3.
  • 2. easy - 10.
  • 3. satisfactory - 12.
  • 4. difficult - 4.
  • 5. very difficult - 0.
  • 6. does not apply - 1.
  • No response - 0.

How easy is it to speak to a doctor or a nurse at Queenstree practice?

  • 1. very easy - 8.
  • 2. easy - 10.
  • 3. satisfactory - 7.
  • 4. difficult - 3.
  • 5. very difficult - 1.
  • 6. does not apply - 1.
  • No response - 0.

If you need to speak to a GP urgently, are you normally contacted on the same day?

  • 1. yes - 18.
  • 2. no - 1.
  • 3. does not apply - 11.
  • No response - 0.

How do you normally book your appointments at Queenstree practice?

  • 1. in person - 9.
  • 2. by telephone - 21.
  • 3. online - 2.
  • 4. does not apply - 0.
  • No response - 0.

When you want to book an appointment to see your doctor, how long before you normally get seen?

  • 1. same day or next day - 5.
  • 2. 2-4 days - 17.
  • 3. 5 days or more - 10.
  • 4. I don't normally need to be seen quickly - 2.
  • 5. does not apply - 0.
  • No response - 0.

When you attended your most recent appointment with a doctor or a nurse, how long did you wait to be seen?

  • 1. less than 5 minutes - 4.
  • 2. 5-10 minutes - 17.
  • 3. 11-20 minutes - 6.
  • 4. 21-30 minutes - 2.
  • 5. longer than 30 minutes - 1.
  • 6. does not apply - 0.
  • No response - 0.

Is Queenstree practice currently open at times that are convenient to you?

  • 1. yes - 22.
  • 2. no - 4.
  • 3. don't know - 4.
  • No response - 0.

Which of the following additional opening hours would make it easier for you to see or speak to someone?

  • 1. before 8 am - 7.
  • 2. at lunchtime - 4.
  • 3. after 6.30 pm - 4.
  • 4. on a Saturday - 6.
  • 5. on a Sunday - 1.
  • 6. none of these - 11.
  • No response - 0.

How good was the nurse you last saw at putting you at ease?

  • 1. really good - 16.
  • 2. good - 8.
  • 3. satisfactory - 2.
  • 4. poor - 0.
  • 5. very poor - 0.
  • 6. does not apply - 4.
  • No response - 0.

How good was the nurse you last saw at giving you enough time?

  • 1. really good - 17.
  • 2. good - 5.
  • 3. satisfactory - 3.
  • 4. poor - 0.
  • 5. very poor - 0.
  • 6. does not apply - 4.
  • No response - 0.

How good was the nurse you last saw at explaining your condition and treatment?

  • 1. really good - 15.
  • 2. good - 7.
  • 3. satisfactory - 4.
  • 4. poor - 0.
  • 5. very poor - 0.
  • 6. does not apply - 4.
  • No response - 0.

How do you order your repeat prescriptions?

  • 1. in person - 14.
  • 2. by post - 0.
  • 3. by telephone (if you are housebound) - 0.
  • 4. on-line - 4.
  • 5. through your pharmacy - 10.
  • 6. does not apply - 3.
  • No response - 0.

Did you know you can book appointments and order prescriptions on-line?

  • 1. yes - already do - 6.
  • 2. yes - but not interested - 12.
  • 3. no - but would like to know more - 6.
  • 4. no - but not interested - 2.
  • 5. does not apply - 3.
  • No response - 0.

Overall how would you describe your experience of Queenstree practice?

  • 1. excellent - 9.
  • 2. very good - 11.
  • 3. good - 6.
  • 4. satisfactory - 3.
  • 5. poor - 0.
  • 6. very poor - 0.
  • No response - 0.

How likely are you to recommend Queenstree practice to family and friends?

  • 1. extremely likely - 9.
  • 2. likely - 15.
  • 3. neither likely or unlikely - 2.
  • 4. unlikely - 2.
  • 5. extremely unlikely - 0.
  • No response - 0.

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